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FAQ

Frequently asked questions

Hand wash : Gently wash in warm water with a mild soap or shampoo and thoroughly rinse in warm water

Machine Wash : Turn the item inside out, and place it in a washing bag. Select the woolens or delicate cycle on the washing machine, and make sure the water temperature is cold and the spin is on low.

 Drying :On a flat surface lay the item on a fresh, dry towel, until thoroughly air dried.

*Do not use your drying machine, or your alpaga products may start shedding

We ship all orders in 48 hours from our offices in Canada. Delivery to Canada and the USA should take maximum 14 days. International shipping can take up to 21 days.

While we have never heard of clients having to pay custom duties on the products, it is the client's responsability to verify with his/her country's customs. Any and all customs charges are the responsability of the buyer.

Client satisfaction is our number 1 priority. Should you have any issue with your order, please contact us at dimanchealpaga@gmail.com and we will issue a refund once product is returned. 

If you are unsatisfied with your  purchase for any reason you can return it for a refund within the appropriate time frame (30 Days)

Please note that a restocking fee will be applied to orders that were eligible to free shipping (10% of the order).

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